Last updated: January 1st 2026

At Profumer, we strive to ensure all products and services meet our quality standards. Please read our Return & Refund Policy carefully before making a purchase.

1. General Policy

Due to the nature of fragrance materials, custom manufacturing, and hygiene considerations, all sales are generally final unless stated otherwise.

2. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

• Fragrance oils

• Chemicals, solvents, and fixatives

• Opened or used products

• Custom-made, OEM, or ODM orders

• Products with customised packaging, labels, or branding

3. Damaged or Incorrect Items

If you receive an item that is:

• Damaged during delivery, or

• Incorrectly supplied

Please notify us within 48 hours of receiving the order, along with clear photos and order details. We will assess the issue and arrange a replacement or resolution where applicable.

4. Refund Eligibility

Refunds (if approved) are only applicable when:

• The issue is verified and accepted by Profumer

• The product is unused and in original condition

• The claim is submitted within the specified timeframe

Approved refunds will be processed using the original payment method within a reasonable period.

5. Shipping Costs

• Shipping fees are non-refundable

• Return shipping (if applicable) is the responsibility of the customer unless the error is on our part

6. Custom & OEM Orders

All OEM, ODM, and customised orders are strictly non-refundable once production has commenced.

7. Contact Us

For any return or refund enquiries, please contact us with your order details. Our team will assist you in accordance with this policy.